Delivery & Returns
How much is delivery?
Our prices for delivery in the UK start from just £2 and we calculate this based on the contents of your basket. All deliveries upwards of £4 will be tracked for added security and peace of mind.
When will my order arrive?
We are a two man team. Our products are usually handmade to order so please allow up to 5 days before we dispatch or drop off your order and allow 7 days during busy periods.
If you should need your order sooner please contact us and we can arrange some more delivery options.
What if I have a problem with my delivery?
Please don't hesitate to contact us if you have any problems with your order and/or delivery. We are more than happy to step in and help if you have any difficulties.
Please use the website chat system or email us contact@clevedoncandlecompany.co.uk
Who do you use for deliveries?
More often we will use Royal Mail, but occasionally we will use courier services such as Evri.
How will you package my order?
All of our products come packaged using absolutely zero plastic. Our boxes are responsibly sourced and we use starch based packing peanuts which can be washed away with warm water. You may even find scrunched up paper in your order to pad out the box which we will have reused from mail sent to ourselves. What we can assure you with is that all of the packaging materials can be recycled, reused or composted.
Can you add gift wrap?
This is music to our ears, we would love to package your order up as gift.
You can add this option to your basket before checking out. We have a whole host of papers, boxes and ribbons which are ideal for gifting to that special someone. We will of course remove all the order details from the parcel. Please add a note to the order should you wish to include one and we can handwrite this for you on headed card.
Can I have a refund?
Whilst we hope you will be more than happy with our candles, of course there may be times when you change your mind. If that's the case please get in touch within 14 days of purchase and we can provide a full refund once the item is returned to us in its resalable state. Please note that the return postage must be paid by yourselves and we accept no responsibility for damage during its return to us.
If you aren't happy with your candle for any other reason or you feel the candle is faulty please get in touch and we will be happy to discuss further.